The delivery of the orders can be made:
- In one of our Stores - Langiarte - (without delivery costs): Your order is treated as priority and you will receive a notice by e-mail informing you that your order is already available in the selected store, (keep your data updated). Proceed to the pick up, within a maximum of 15 days, accompanied by a valid Identification Document and the respective proof of purchase or order.
- At your home - Cost of service: All shipping costs are calculated at the time of purchase, after entering your zip code. We ship to the entire European Union, with a few exceptions. If your location is not available, please contact us at clientes@langiarte.com to check shipping possibilities. Free shipping for orders over 30€ (Portugal Continental). The order is delivered to your home at the address in our database. If you are not at the address you gave us, we will contact you by phone to arrange delivery or we will leave you a notice with which you can reschedule the delivery of your order. IMPORTANT: Home delivery cannot be made to P.O. boxes.
- Other address - Cost of service: contact us for more information: Langiarte will deliver your order wherever you want. You only need to indicate the desired address in the online order form.
A delivery is considered made or a product is considered delivered when the delivery receipt is signed at the agreed address.
Inspection at time of delivery
Upon delivery, the customer should inspect the package for any damage. If you find that the products are damaged, you should not accept delivery of the order, which will be returned. Langiarte will refund all shipping and handling fees once the warehouse has received and completed the return process.
After receiving the order it is important that the client verifies the delivered products in a period of 15 days, because Langiarte considers that the client accepted the product(s) if he doesn't reject it in this period.
Returns & Cancellations
The following terms and conditions apply only to purchases made at www.langiarte.com
The Customer may cancel his order at any time until its delivery, and will be entitled to a refund of all amounts paid, except for the shipping costs of the order. From receipt of the order by the Customer, the Customer may exercise its right of free withdrawal under the terms legally provided for and indicated below, namely in Decree Law No. 24/2014 of February 14.
Non-payment of the order within 10 (ten) days following the date on which it was definitely placed implies automatic cancellation of the order.
In accordance with the provisions of Decree Law No. 7/2004 of January 7 (as amended by Decree Law No. 62/2009 of March 10 and Law No. 46/2012 of August 29) on electronic commerce, Langiarte reserves the right to unilaterally cancel the order when there is a programming error, malfunction of Langiarte's computers as well as if the contract proposal arrives deformed at its destination and the error affects an essential element of the contract.
In order to exercise his right of free resolution, the Client must communicate, in any Langiarte store or in the Langiarte.com Customer Service, his decision to terminate the present contract by an unequivocal statement (for example, letter sent by mail, fax or e-mail).
If you wish, you may also fill in and submit electronically the model free withdrawal form or any other unequivocal declaration of withdrawal via the website www.langiarte.com. If you make use of this possibility, Langiarte will send you within 24 (twenty-four) hours, on a durable medium (e.g. by email), an acknowledgement of receipt of the withdrawal request.
In order to respect the period of free resolution, it is sufficient that your communication concerning the exercise of the right of free resolution is sent to Langiarte before the expiration of the resolution period.
These refunds will be made using the same means of payment used by the Client in the initial transaction, unless otherwise expressly agreed between the parties; in any case, the Client does not incur any costs as a consequence of such refund.
Langiarte hereby informs you that it may withhold the refund until it has received the returned goods, or until the customer provides proof of shipment of the goods, whichever occurs first.
The client must return the goods without undue delay and no later than 14 (fourteen) days from the day he/she informed Langiarte of the free termination of the contract, this period will be respected if the client returns the goods before the expiration of this 14 (fourteen) days.
The Customer must bear the full cost of returning the goods in case of exercise of the right of free termination of the contract, in the case of return of goods that by their nature cannot be returned normally by mail, the Customer must bear the direct costs of that return which are associated with the shipping costs that are listed in the table of shipping costs of orders.
If the Client wishes to exchange articles, he/she can go to any Langiarte store, or contact the langiarte.com Customer Support, which will provide all the information about the exchange process. The Client should not, in any case, send the articles to Langiarte without a previous contact, because they will not be received.
When returning or exchanging articles the client must respect the following conditions:
Return of the articles in good condition, with complete original packaging and accompanied by the respective original invoice;
The telephone support services hired by the Customers are not liable to reimbursement of the amounts paid;
After contact with langiarte.com Customer Support and be given the return instructions, you can send us the item properly packed, with original packaging to the following address:
Langiarte
Rua Foros da Lameira,
2330-515 Entroncamento
All items will be checked upon arrival at our service and will only be accepted for exchange or return those that respect the return conditions.
In case of return, if the client chooses to be refunded, Langiarte informs that:
The refund is made by the same means of payment or in Langiarte gift check, according to the will manifested by the Client. In case of return of an article paid with Gift Check, the value will be reimbursed through a new sending of Langiarte Gift Check. In case of payment by ATM, Langiarte will ask the client to provide a Bank Identification Number (IBAN) so the return can be done faster.
In the eventuality of having received damaged articles or with technical problems, Langiarte will schedule the collection of those articles at the place you indicate us, in the same area of the original order, without any charges for the client.
The reimbursement or exchange will only be done after the verification of the product's condition.
Langiarte reserves the right not to accept items that do not meet these conditions.
Order cancellation before shipping
The customer can cancel an order, as long as it has not yet been sent. If the customer makes an order and wants to cancel it, he must first check the status of the order through the My Orders menu at the bottom of the main page of the site. And if the order status mentions "Registered" there is a possibility that it can still be cancelled. However, the customer should contact our Customer Service and ask for the cancellation of his order. Only after this procedure is it possible for our Customer Service Department to request our warehouse to cancel the order.
If the cancellation request is successful, the customer will be notified by e-mail of this decision and the cancellation will be processed at no cost to the customer. If the cancellation request is not possible, the products will be sent to the customer, who, in case he maintains his intention to cancel the order, should refuse to receive them. The products will be returned and, after reception, the chargeback will be processed.
Return of defective products
The customer has the right to return delivered products if they are found to have defects or other non-conformities with the products ordered. The return can be made within 30 days of receipt of the order. This does not affect your statutory rights. If your complaint is justified, the price and shipping costs will be refunded. For more information on how to proceed with the return and information on the chargeback, please consult the FAQ's section of the site or the My return credits menu in the Customer Area of the site (My account).
Return of products due to withdrawal
If for any reason you are not satisfied with the products you ordered you can return them within 14 days after the delivery date (if the end of the period is a holiday, the deadline will be extended to the next working day), provided that:
- The products have not been washed or used (unless the product contains information to the contrary, the customer has the right to try them on to test the size and shape, but cannot use them, just as if they were in a physical store);
- The product retains its original features and the packaging is undamaged (carefully opened packaging will not be considered damaged);
- The product is complete (e.g. both items of a pair have to be returned);
Returning gifts
Currently it is not possible for a person who received a product as a gift from another person to return it. In this case, to return it, you should contact the person who bought it, so that they can return it
Product exchange
Currently it is not allowed to exchange products, only exchange by size or color. However, the customer has the option of returning products. If you want to order another color or another article you will have to make a new order in the online store.
Return information
In case your return is justified by a defect or non-conformity with the ordered products, Langiarte will pay for the return shipping costs. If your return is not based on a defect or non-conformity of the ordered products, Langiarte will not refund the shipping costs. However, when making a return you will be using our shipping provider. As the costs incurred by Langiarte to make the return are equal to the shipping costs, Langiarte will not refund the shipping costs initially incurred by the customer for their order.
Refunds will be made based on the method of payment. If the customer has paid by ATM*, credit card or cash** it is necessary that the customer gives his bank details to our Customer Support at the time he initiates the refund process. In the case of a check, the refund will only occur after good collection (of the same), being also necessary information of the account to credit. This information is necessary so that we can proceed with the refund (reversal) of the money to your account. The customer will receive the refund after the product(s) have been returned and processed.
For additional information on the return process and refund times please refer to the FAQ's section of the site. Please read the help instructions in that section and follow them carefully to avoid unnecessary delays.
* Only for payments on orders picked up at our stores.
** Available for payments on orders picked up in our stores or Cash on Delivery (max. 200€).
