Customer support via WhatsApp: +351 927 746 105

Common questions

  • What's included in the price?

    All prices shown on the site include VAT and other local taxes, but do not include shipping costs, which will be detailed during the purchase process.
  • Would you like to buy an item that is out of stock?

    Items that are out of stock in the online store are usually temporarily unavailable. You can enter your e-mail address on the product page to be notified as soon as the item becomes available.
  • Would you like to buy an item that is no longer on the site?

    If the item has disappeared from the site, due to lack of stock or other technical reason, you can contact our Customer Service at clientes@langiarte.com or send a message via WhatsApp +351 927 746 105 (shipping cost for mobile network, according to your tariff plan).
  • How to register at www.langiarte.com?

    To register, by accessing the 'Sign in/Register' link at the top right of the page. To create your new account at langiarte.com you need to fill in some personal details. Once the registration is complete, you will receive a confirmation e-mail.
  • How to change your details and stop receiving notifications?

    Log in to langiarte.com and go to 'My account' in the upper right corner of this page, and access the option "My data". If you want to stop receiving notifications, you should go to 'Notifications' and deactivate the fields you want.
  • I forgot my password. What to do?

    If you have forgotten your password, click on "Login/Register" at the top right of the page, and then click on "Forgot password". Enter your email address and you will receive an email to reset your password.
  • What countries do you ship to?

    We ship to all of the European Union, with a few exceptions. If your location is not available on our website, please contact us through our Customer Service clientes@langiarte.com or send us a message via WhatsApp +351 927 746 105 (shipping cost for mobile network, according to your tariff plan), so we can check if shipping is possible.
  • What shipping methods do you have?

    Shipping charges depend on the total amount of your purchase and where the delivery is made. In some cases, shipping costs may be free. To find out exactly how much shipping will cost for your order, you can simulate it on our website with the items and data you wish.



    • Home delivery: You can indicate a delivery address different from the billing address, within the same geographical area where you placed your order, with some exceptions *. You will receive a notice with the estimated day of delivery (if you give us your e-mail and mobile contact), when it is on its way and when it has been delivered. If you are not at the address you gave us, a phone call may be made to arrange delivery. * If you have any questions during this process you can contact our Customer Service clientes@langiarte.com or send a message via WhatsApp +351 927 746 105 (shipping cost for mobile network, according to your tariff plan).



    IMPORTANT: Home delivery cannot be made to P.O. boxes.

  • What payment methods do they have?

    Langiarte offers the Client several payment methods, which may vary from country to country:



    • Credit Card (VISA or MasterCard): If you choose this payment method you will be forwarded to a secure payment page of your bank entity, properly encrypted. After verification from our side of the validation and communication from your bank, the order will be processed.


    • ATM: If you choose this payment method, you will receive an ATM reference with the payment data to make, which will contain the entity, reference and amount in which to make the payment, within 48 hours.


    • Bank transfer: By choosing this payment method you will have access to our IBAN, which should then make the payment and send us proof of it. After receiving the payment at our bank, on the first business day, your order will begin to be processed. If you have any questions you can contact your bank or for further questions please contact our Customer Service clientes@langiarte.com or send a message via WhatsApp +351 927 746 105 (shipping cost for mobile network, according to your tariff plan).


    • MBWay: When using this payment method you will need to enter your mobile contact details so you can receive a notification through the Mbway app and make the payment within 5 minutes.


    • Paypal: If you choose this payment method you will be redirected to the PayPal system to make the payment. Enter your e-mail (or other identifier) and password. After clicking "Login" confirm your data and continue to make the payment.




  • Payment error?

    You can contact our Customer Service clientes@langiarte.com or send a message via WhatsApp +351 927 746 105 (cost of sending to mobile network, according to your tariff plan), so that the error can be checked.
  • Fraudulent use of your card?

    If you suspect that your card has been used fraudulently, please contact us as soon as possible by contacting our Customer Service clientes@langiarte.com or send a message via WhatsApp +351 927 746 105 (shipping cost to mobile network according to your tariff plan).
  • Do not you know your size?

    If you don't know your exact size, you can use our size guide that we have available for you. If you still have doubts you can contact our Customer Service clientes@langiarte.com or send a message via WhatsApp +351 927 746 105 (shipping cost to mobile network, according to your tariff plan).
  • Postcode error. What to do?

    If the website does not recognize your zip code, you should contact our Customer Service: clientes@langiarte.com or send a message via WhatsApp +351 927 746 105 (shipping cost for mobile network, according to your tariff plan).
  • Need an invoice?

    If you want a complete invoice with VAT number, enter it at the time of payment before choosing the payment method.
  • Can I place an order as a visitor?

    Yes, you can place your order as a visiting customer, but you will not benefit from our customer loyalty programs.
  • Having problems with your order?

    • I have not received my order, what should I do? To check the status of your order, you should go to 'My Account', section 'Orders' and you can check the status of all your orders. If you have any questions, please contact our Customer Service team at clientes@langiarte.com or send a message via WhatsApp +351 927 746 105 (shipping cost for mobile network, according to your tariff plan).


    • What happens if I don't receive an item from my order? If your order is incorrect, missing items, or items are incorrect, please contact our Customer Service team at clientes@langiarte.com or send a message via WhatsApp to +351 927 746 105 (shipping cost for mobile network, according to your tariff plan). We will resolve the problem as soon as possible.
  • Should I proceed to exchange an item?

    If you need to exchange a product, please contact our customer service:

    • Via email: clientes@langiarte.com
    • Whatsapp: +351 927 746 105 (shipping cost for mobile network, according to your tariff plan)
    • Phone: 249 094 354